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These account closure terms outline how Spinjoys Casino processes closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany https://spinjoys.com.de/legal-and-affiliates/. The aim is to give you concise, practical information about the steps you should take, the verification I may require, and what happens after a closure. I address both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.

Coverage of These Account Closure Terms

These terms apply to Spinjoys Casino accounts held by users having a residential address in Germany. I apply them to player accounts, affiliate accounts, and any linked payment profiles where German regulatory requirements may matter. The scope includes closures made by you, closures I perform for compliance or security reasons, and closures that follow a regulatory instruction. They function with my general terms and applicable law.

I could modify these closure terms now and then, but changes shall not impact a closure request already in progress unless the law demands it. If any condition is unclear, get independent advice prior to submitting a request. The language of the operational account record remains English, but Germany users may reach my support team for explanations.

Unpaid Balances and Withdrawal Rights

A voluntary closure does not void your right to request real-money funds not subject to a lawful restriction. After I close the account, I will calculate the withdrawable balance and send it to a payment method that meets my verification checks. Germany users should ensure the payment method aligns with the original deposit source where possible. That minimizes delay.

If I close your account for a regulatory or security reason, I may hold funds temporarily while I finish required checks. I will disburse the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk is present. If you are due to pay any amount to Spinjoys Casino, I may deduct that debt before releasing the remaining balance.

Voluntary Account Closure Steps

To shut down your account voluntarily, submit a written-down request via the contact details provided in my help centre. I ask you to state your registered email address and the purpose for closure so I can manage the request promptly. I might need a conclusive identity verification before processing the termination. My support team will acknowledge the request and give you a tracking number.

After I receive a full request, I normally process voluntary closure within five business days. If extra documents are required, the timeframe may stretch. Do not open or use a new account during this time because that can delay the termination. I will send a acknowledgment email when the account has been terminated and no additional play is possible.

Compliance Closure and Obligatory Measures

I may be required to close an account for users in Germany because of regulatory obligations, court orders, or enforcement instructions. I also close accounts when I discover fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not need your consent, and I can act immediately to protect the integrity of the platform and other users.

When I enforce a required step, I will tell you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I document the regulatory basis for the closure. I may keep a record of the restriction for compliance purposes. You can request further details, but I am not obliged to disclose internal risk information.

Affiliate Account Closure and Commission Effect

Affiliates with a registered address in Germany can apply for deactivation of their partner account under these same principles. Before closure, I need that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is outstanding.

Closure of an affiliate account terminates your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically cancel commissions that have already built up under my affiliate programme rules. If I deactivate an affiliate account for breach of my terms, I may keep unpaid commissions where the breach caused loss or regulatory exposure.

Requirements for Account Closure by Germany Users

You can submit closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been verified. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have accepted. For Germany users, I may need verification that no https://berlin.t-online.de/region/berlin/id_100928930/berliner-eurojackpot-gewinner-das-koennte-er-sich-leisten-oder-auch-nicht.html ongoing bonus wagering requirements or unresolved dispute remains before I process the closure as final.

A request does not automatically take effect if I have reasonable grounds to examine potential fraud, money laundering, or breach of my terms. In those cases, I may restrict the account while the investigation continues. Once the review is complete and no restriction applies, I will finalize the closure. You stay responsible for activity on your account until the closure is confirmed in writing.

Identity Checks Before Closure

Before I complete a closure, I could ask you to provide a valid government-issued ID, proof of address, and proof of your payment method. For Germany users, this meets my obligation to preserve accurate records and block unauthorised access. I will not handle a closure if the identity information you supplied earlier conflicts with the request.

Upload documents through the secure upload link I give. I do not request you to send sensitive files by unencrypted email. The verification step may add a short delay, but it is required to protect your funds and my platform. I keep verification records according to the retention rules detailed later in these terms.

Information Retention After Account Closure

After your account is terminated, I retain certain personal and transactional data to fulfill legal, tax, and anti-money laundering duties. For Germany users, retention periods adhere to applicable legal requirements and my internal policy. I limit access to that data and do not use it for general marketing after closure unless you have separately authorized.

I may keep records of the closure decision, the reason code, and communication with the account holder. This enables me prove the closure was processed correctly. You may submit a subject access request or request erasure where the law authorizes. But I cannot delete data I am required to keep by a statutory retention obligation.

Reactivating and After-Closure Restrictions

A closed account is not automatically reopened. If you reconsider after a voluntary closure and wish to return to Spinjoys Casino, you must submit a new reopening request. I may assess the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.

After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.